Frequently Asked Questions
Everything you need to know about your Gift It Gray experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please note that personalized or custom-made gifts are final sale and cannot be returned.
Can I include a personalized gift message?
Absolutely! During the checkout process, you will have the option to add a custom message that we will print on a premium card and include with your gift at no extra cost.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, Gift It Gray ships to addresses within the United States and Canada. We are working on expanding our shipping capabilities to reach more international destinations soon.
How can I track my order?
Once your order is shipped, you will receive an email confirmation with a tracking link. You can also log into your account on our website to view your order history and real-time status updates.